FAQs

Frequently Asked Questions

Q:Are your fragrances authentic?
A: Yes. Every decant is poured from a factory-sealed, genuine bottle purchased through authorized retail channels. We never sell dupes, clones, or "inspired by" versions.

Q: Are you affiliated with the fragrance brands you sell?
A: No. Decantory is an independent retailer and is not affiliated with, sponsored by, or endorsed by any of the perfume houses or brands featured on this site.

Q: Why buy a decant instead of a full bottle?
A: It lets you try a fragrance before committing to a full-size bottle, and it's great for travel or building a rotation without the cost of full bottles.

Q: Where do you ship?
A: We currently ship within the United States only.

Q: How long does shipping take?
A: Orders typically arrive within 5–7 business days.

Q: Do you offer returns, refunds, or exchanges?
A: No. All sales are final — we do not offer returns, refunds, or exchanges.

Q: How should I store my decant?
A: Keep it away from direct sunlight, heat, and humidity, and store it upright with the cap tightly closed.

Q: I have sensitive skin or fragrance allergies — can I still use your products?
A: We can't guarantee any fragrance is free of potential allergens. If you have known sensitivities, test a small amount first.